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What is CHAT? Remember the little Microsoft paperclip guy many years ago? It is similar to that except a live person is on the other end interacting with you. It is that little link or sidebar pop up on a website asking if you want help. See https://idealaccounts.com/ lower right corner “Live Chat” as an example. Go ahead test it.
Great customer service goes hand in hand with great sales results. You can improve sales significantly if you use chat to quickly answer a prospects questions or resolve customer problems. Those shy customers who hesitate to call can get that personal interaction they need by using Chat. Those younger customers prefer texting/chat to phone calls. You can also play a more active part and reach out to prospects who are browsing your website.
No need to be tied to a computer. Chat can be integrated into your mobile phone so you can Chat with customers and prospects via your smart phone with out running to a computer. It works like this; Someone asks a Chat question on your website. The Chat send the information to your phone and alerts you. You respond. It is like texting. Chat can have designated groups of people, or a single person scheduled to be alerted at different times. Chat can be very inexpensive to install and in some cases free to use.
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